{"id":8524,"date":"2021-01-21T14:55:31","date_gmt":"2021-01-21T13:55:31","guid":{"rendered":"https:\/\/www.orisa.de\/toyota-material-handling"},"modified":"2024-11-21T08:37:50","modified_gmt":"2024-11-21T07:37:50","slug":"toyota-material-handling","status":"publish","type":"page","link":"https:\/\/www.orisa.de\/en\/references\/toyota-material-handling","title":{"rendered":"Toyo\u00adta Mate\u00adri\u00adal Hand\u00adling"},"content":{"rendered":"
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CREALIS\u00ae sim\u00adpli\u00adfies busi\u00adness pro\u00adces\u00adses<\/h1><\/span>
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Toyo\u00adta Mate\u00adri\u00adal Hand\u00adling Deutsch\u00adland GmbH (TMHDE) is opti\u00admi\u00adsing the ten\u00adder pro\u00adcess by intro\u00addu\u00adcing the stan\u00addar\u00addi\u00adsed sales con\u00adfi\u00adgu\u00adra\u00adtor for the three sales pil\u00adlars: direct sales, key account and inde\u00adpen\u00addent dea\u00adlers<\/h2><\/span>
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TOYOTA MATERIAL HANDLING DEUTSCHLAND GMBH<\/a><\/h2>
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Toyo\u00adta Mate\u00adri\u00adal Hand\u00adling Deutsch\u00adland (TMHDE) with head office in Isern\u00adha\u00adgen near Han\u00adno\u00adver is the local repre\u00adsen\u00adta\u00adti\u00adve of the world\u2018s lar\u00adgest manu\u00adfac\u00adtu\u00adrer of trucks, Toyo\u00adta Indus\u00adtries Cor\u00adpo\u00adra\u00adti\u00adon. TMHDE offers the BT and Toyo\u00adta brand trucks and cor\u00adre\u00adspon\u00adding ser\u00advices through dual field sales. The pro\u00adduct ran\u00adge extends from hand pal\u00adlet trucks to trac\u00adtors and for\u00adk\u00adlifts with all kinds of dri\u00adve through to warehouse manage\u00adment sys\u00adtems.<\/p>\n<\/div>

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THE CHALLENGE<\/h3><\/div>
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Toyo\u00adta Mate\u00adri\u00adal Hand\u00adling Deutsch\u00adland has a clo\u00adse\u00adly mes\u00adhed sales net\u00adwork, which includes six Toyo\u00adta Stap\u00adler Cen\u00adters, eight branch offices and 17 dea\u00adlers. Sin\u00adce 2016 warehouse tech\u00adni\u00adque equip\u00adment and other pro\u00adducts can be purcha\u00adsed via online shop.<\/span><\/div>\n
In 2011 the idea deve\u00adlo\u00adped of intro\u00addu\u00adcing one pro\u00adduct con\u00adfi\u00adgu\u00adra\u00adtor for dif\u00adfe\u00adrent pro\u00adduct types with their vari\u00adants and repla\u00adcing the exis\u00adting coll\u00adec\u00adtion sys\u00adtems. The con\u00adfi\u00adgu\u00adra\u00adtor is to be available online and off\u00adline. Decis\u00adi\u00adon makers con\u00adside\u00adred it to be very important that the truck data can be model\u00adled and updated very fle\u00adxi\u00adbly in-house and wit\u00adhout any exter\u00adnal assis\u00adtance. This rela\u00adtes to incor\u00adpo\u00adra\u00adting tech\u00adni\u00adcal modi\u00adfi\u00adca\u00adti\u00adons or pri\u00adce increa\u00adses as well as adding new types of equip\u00adment.<\/span><\/div>\n\n<\/div><\/div><\/div>

THE PROCESS<\/h3><\/div>
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The pro\u00adject was com\u00adple\u00adted using the ORISA con\u00adfi\u00adgu\u00adra\u00adtor CREALIS\u00ae. This con\u00adta\u00adins know\u00adledge-based soft\u00adware tools to mana\u00adge pro\u00adduct data and the con\u00adfi\u00adgu\u00adra\u00adtor to con\u00adfi\u00adgu\u00adre pro\u00adducts with a varie\u00adty of vari\u00adants. Staff from Toyo\u00adta were able to acqui\u00adre their first prac\u00adti\u00adcal expe\u00adri\u00aden\u00adces model\u00adling a pro\u00adduct during a joint preli\u00admi\u00adna\u00adry pro\u00adject. The result was extre\u00adme\u00adly posi\u00adti\u00adve, which led to the other models from the ran\u00adge on offer from TMHDE also being con\u00adsis\u00adt\u00adent\u00adly incor\u00adpo\u00adra\u00adted into the con\u00adfi\u00adgu\u00adra\u00adtor. With the com\u00adple\u00adti\u00adon of this model\u00adling work, 75 % of the dai\u00adly busi\u00adness can now alre\u00ada\u00addy be pro\u00adces\u00adsed using fast, fault-free and con\u00adve\u00adni\u00adent IT-aided ten\u00adder pre\u00adpa\u00adra\u00adti\u00adon. It was obvious to also inte\u00adgra\u00adte Toyota\u2018s \u201eBusi\u00adness Solu\u00adti\u00adon\u201c division\u2018s are\u00adas of respon\u00adsi\u00adbi\u00adli\u00adty, such as ser\u00advice, finan\u00adcing and lea\u00adsing, into the over\u00adall solu\u00adti\u00adon next. Other pro\u00adces\u00adses, such as the part exch\u00adan\u00adge of used equip\u00adment, lea\u00adsing cal\u00adcu\u00adla\u00adti\u00adon and cre\u00addit check, were also inte\u00adgra\u00adted par\u00adal\u00adlel to this. At the end of the pro\u00adject pha\u00adse, the dif\u00adfe\u00adrent requi\u00adre\u00adments dea\u00adlers had of the con\u00adfi\u00adgu\u00adra\u00adtor and the respec\u00adti\u00adve IT envi\u00adron\u00adments on site had to be con\u00adside\u00adred.<\/p>\n<\/div><\/div><\/div>

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THE OUTCOME<\/h3><\/div>
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Sales has been working ful\u00adly with the CREALIS\u00ae pro\u00adduct con\u00adfi\u00adgu\u00adra\u00adtor sin\u00adce April 2013, which quick\u00adly met with the employees\u2018 appr\u00adoval. Fol\u00adlo\u00adwing the roll\u00adout and initi\u00adal expe\u00adri\u00adence with the pro\u00adduct con\u00adfi\u00adgu\u00adra\u00adtor in day-to-day busi\u00adness, the\u00adre has been a clear qua\u00adli\u00adty gain with offers and orders. A flaw\u00adless offer is now rea\u00adching cus\u00adto\u00admers in no time at all. The num\u00adber of queries<\/span><\/div>\n
regar\u00adding sub\u00adse\u00adquent order pro\u00adces\u00adses also drop\u00adped rapidly. In addi\u00adti\u00adon, rough\u00adly 94 % time is saved when pre\u00adpa\u00adring an offer for seve\u00adral items of equip\u00adment inclu\u00adding their finan\u00adcing. The sales of one pro\u00adduct group was in fact almost dou\u00adbled. Pri\u00adce manage\u00adment and the cre\u00addit appr\u00adoval pro\u00adcess are shown in full and in accordance with the dif\u00adfe\u00adrent requi\u00adre\u00adments of dea\u00adlers within the sales con\u00adfi\u00adgu\u00adra\u00adtor. Dea\u00adlers have a pro\u00adduct con\u00adfi\u00adgu\u00adra\u00adtor geared to their requi\u00adre\u00adments at their dis\u00adpo\u00adsal. Gene\u00adral\u00adly, both the con\u00adfi\u00adgu\u00adra\u00adtor ver\u00adsi\u00adons use the same model data and basic pri\u00adces for the equip\u00adment. As a result, inde\u00adpen\u00addent dea\u00adlers are also able to quick\u00adly pro\u00advi\u00adde their cus\u00adto\u00admer with a ten\u00adder at any time thanks to online and off\u00adline access. 295 models are curr\u00adent\u00adly incor\u00adpo\u00adra\u00adted in the truck manu\u00adfac\u00adtu\u00adrer\u2018 s pro\u00adduct con\u00adfi\u00adgu\u00adra\u00adtor at the moment, which are used to deter\u00admi\u00adne the pri\u00adce of used machi\u00adnes. Rough\u00adly 240 model vari\u00adants can be sel\u00adec\u00adted using the con\u00adfi\u00adgu\u00adra\u00adtor and orde\u00adred at one of the Toyo\u00adta pro\u00adduc\u00adtion sites.<\/span><\/div>\n\n<\/div><\/div><\/div>

THE OUTLOOK<\/h3><\/div>
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\u201eHere in Ger\u00adma\u00adny we were the first Toyo\u00adta Mate\u00adri\u00adal Hand\u00adling Euro\u00adpe sales branch office to use this kind of con\u00adfi\u00adgu\u00adra\u00adtor suc\u00adcessful\u00adly and are the\u00adr\u00ade\u00adfo\u00adre assum\u00ading a cer\u00adtain pio\u00adnee\u00adring role,\u201c reports Ste\u00adphan Kauf\u00admann.<\/span><\/div>\n
\u201eWe are very hap\u00adpy as we have achie\u00adved our goals. With the assis\u00adtance of the pro\u00adduct con\u00adfi\u00adgu\u00adra\u00adtor all the divi\u00adsi\u00adons and are\u00adas of respon\u00adsi\u00adbi\u00adli\u00adty, such as long-term lea\u00adsing, part-exch\u00adan\u00adge of used equip\u00adment, cre\u00addit check and dis\u00adcoun\u00adting can be done in an online and off\u00adline ver\u00adsi\u00adon. In the mean\u00adti\u00adme, approx. 15,000 data\u00adsets are available for the pro\u00adduct con\u00adfi\u00adgu\u00adra\u00adtor.<\/span><\/div>\n
The ori\u00adgi\u00adnal objec\u00adti\u00adve was to do 75 % of the ten\u00adder pre\u00adpa\u00adra\u00adti\u00adon using the con\u00adfi\u00adgu\u00adra\u00adtor, today we are in fact achie\u00adving more than 90% with the addi\u00adtio\u00adnal map\u00adping of the Busi\u00adness Solu\u00adti\u00adon divi\u00adsi\u00adon in the sys\u00adtem. All that is left to con\u00adclude is that we are very well posi\u00adtio\u00adned for the future. Even more smal\u00adler are\u00adas of respon\u00adsi\u00adbi\u00adli\u00adty can be impro\u00adved with the help of the con\u00adfi\u00adgu\u00adra\u00adtor. For exam\u00adp\u00adle, we are thin\u00adking about making our cus\u00adto\u00admers offers for short-term lea\u00adsing too. Sim\u00adpli\u00adfied hand\u00adling is being con\u00adside\u00adred in key accounts, e.g. the lis\u00adting of seve\u00adral lea\u00adsed machi\u00adnes in the key account busi\u00adness,\u201c sum\u00adma\u00adri\u00adses G\u00fcn\u00adter Simo\u00adnis, Key Account Direc\u00adtor and mem\u00adber of the exe\u00adcu\u00adti\u00adve board at TMHDE.<\/span><\/div>\n
Toyo\u00adta is plan\u00adning ano\u00adther poten\u00adti\u00adal busi\u00adness with finan\u00adcing in after-sales over the next few years. Cus\u00adto\u00admers can expect a full ran\u00adge for equip\u00adment, ser\u00advice and finan\u00adcing in future.<\/span><\/div>\n\n<\/div><\/div><\/div>
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\u201eThe\u00adre are signi\u00adfi\u00adcant time and cost savings as well as an increase of sales and com\u00adpe\u00adti\u00adti\u00adve\u00adness.\u201c<\/i><\/p>\n

- G\u00fcn\u00adther Simo\u00adnis, Head of Key Account and mem\u00adber of the manage\u00adment board of TMHDE<\/p>\n<\/div>

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The pro\u00adject in figu\u00adres<\/h2><\/span>
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94%<\/h2><\/div>
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time saving in the offer pro\u00adcess<\/p>\n<\/div><\/div><\/div>

90%<\/h2><\/div>
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offer pro\u00adces\u00adsing with the con\u00adfi\u00adgu\u00adra\u00adtor<\/p>\n<\/div><\/div><\/div>

250<\/h2><\/div>
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inter\u00adnal and exter\u00adnal user<\/p>\n<\/div><\/div><\/div>

49<\/h2><\/div>
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inde\u00adpen\u00addent dea\u00adler user<\/p>\n<\/div><\/div><\/div>

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A sum\u00adma\u00adry of the cus\u00adto\u00admer bene\u00adfits:<\/h3><\/span>
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    Huge time and cos\u00adts savings thanks to quick fea\u00adsi\u00adbi\u00adli\u00adty checks and
    ten\u00adder pre\u00adpa\u00adra\u00adti\u00adon<\/p>\n<\/div><\/li>

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    Easy to modi\u00adfy during the ten\u00adder pha\u00adse<\/p>\n<\/div><\/li>

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    Self-expl\u00adana\u00adto\u00adry and simp\u00adle to learn con\u00adfi\u00adgu\u00adra\u00adtor ope\u00adra\u00adti\u00adon<\/p>\n<\/div><\/li>

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    An appearance that wins over customer\u2018s trust<\/p>\n<\/div><\/li>

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    Huge time and cost savings wtithin sales and pro\u00adduc\u00adtion<\/p>\n<\/div><\/li>

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    Indi\u00advi\u00addu\u00adal\u00adly con\u00adfi\u00adgu\u00adred repre\u00adsen\u00adta\u00adti\u00adon of any equip\u00adment ope\u00adra\u00adting hours<\/p>\n<\/div><\/li><\/ul><\/div><\/div>

    <\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":11721,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wp_typography_post_enhancements_disabled":false,"footnotes":""},"class_list":["post-8524","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.orisa.de\/en\/wp-json\/wp\/v2\/pages\/8524","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.orisa.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.orisa.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.orisa.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.orisa.de\/en\/wp-json\/wp\/v2\/comments?post=8524"}],"version-history":[{"count":0,"href":"https:\/\/www.orisa.de\/en\/wp-json\/wp\/v2\/pages\/8524\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.orisa.de\/en\/wp-json\/wp\/v2\/pages\/11721"}],"wp:attachment":[{"href":"https:\/\/www.orisa.de\/en\/wp-json\/wp\/v2\/media?parent=8524"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}