Frequently Asked Questions
Everything you need to know about CPQ, product configuration and CREALIS®
Knowledge-based systems: How AI increases your productivity
Our ORISA FAQs
Would you like to learn more about CPQ, product configuration, our CREALIS® software or customised software development? Then you’ve come to the right place. We have compiled a list of the most frequently asked questions for you. From the basics and functions to project workflow and service. And if you still have questions, please contact us. We will be happy to help.
Basics & Definitions
ORISA is the abbreviated form of the company name ORISA Software GmbH, based in Jena, Thuringia. We are an innovative company in the software industry and have been active in the fields of product configuration, CPQ, CRM and knowledge management for over 30 years. Our software products and solutions are used successfully by well-known companies worldwide.
ORISA stands for Object-Oriented Rule-Based Integrated Software Architecture.
↗️ The milestones in our company’s history from its foundation to the present day
CPQ stands for Configure, Price, Quote. CPQ software helps you to easily assemble (configure) products, find the right price and quickly create a suitable quote. This speeds up the sales process and eliminates errors, even for highly complex products with many variants.
A CPQ solution helps companies configure complex products and services based on rules, automatically calculate prices and instantly generate a customised quote. CPQ software accelerates and secures sales processes through automation and guided selling. It can be seamlessly integrated into other existing systems. It prevents errors and ensures that each market receives the right quote, even for products offered internationally. Customers benefit from fast, accurate and personalised quotes with visualisation. CPQ also provides security for users, whether they are long-standing professionals or newcomers.
↗️ Further specific advantages of our CREALIS® CPQ software
CPQ software is suitable for companies in a wide range of industries, from medical technology across logistics and agriculture to mechanical and plant engineering. It is used both in the B2B sector for complex capital goods and in the B2C environment for consumer products with a wide range of variants. Basically, all industries in which products or services need to be individually configured, correctly priced and offered quickly benefit from CPQ software.
↗️ Learn more about the use of product configuration in medical technology, agriculture/logistics, and mechanical engineering.
CREALIS
CREALIS® is the name of the CPQ software that was developed by ORISA Software GmbH, licensed, operated on an application-specific basis and continuously developed. Every day, more than 10,000 users worldwide rely on CREALIS®.
No. In addition to our standard solution CREALIS®, ORISA Software GmbH also develops customised software solutions for product configuration and CPQ. Thanks to the large number of successfully implemented projects, we know that many customers require customised functions, interfaces or services.
CREALIS® is currently used in more than 40 languages worldwide, with new languages being added regularly. On request, we can also provide the solution in your individual target language.
Functions und Integration
CPQ (Configure, Price, Quote) software helps companies configure complex products and services quickly, accurately and in line with customer requirements, calculate prices and prepare quotations. CPQ systems work with predefined rules and dependencies to ensure that only technically possible product combinations are created. The use of CPQ software leads to greater sales efficiency and customer satisfaction.
↗️ More than just a strategy: your solution for product variety
Yes, integration with ERP/CRM/CAD/PIM systems is possible, e.g. SAP, Salesforce, Microsoft and many others.
↗️ Learn more about integration into the system landscape
Yes, from technically complex engine configurations such as those used by ↗️ MAN to multi-stage system configurations such as those used by ↗️ Viessmann, CREALIS® can cover any depth of variants and product diversity.
CREALIS® offers a wide range of visualisation options: from classic 2D representations and realistic 3D models to augmented reality (AR) and virtual reality (VR). This allows products to be presented interactively and vividly, both in sales meetings and online. Realistic product visualisations evoke emotional responses from customers in real time, which greatly increases the likelihood of a positive purchasing decision.
Yes, the information displayed can be customised for specific roles so that different user roles only see the data relevant to them. The comprehensive authorisation and role concepts enable, among other things, the creation of role-specific documents such as order confirmations, installation instructions or rental agreements, as well as the use of company-specific sales structures such as dealer scenarios. In addition, market-specific creation of product catalogues, price calculations and documents is also possible.
In CREALIS® CPQ, artificial intelligence (AI) ensures that products can be configured more quickly, easily and accurately, and that quotations can be generated automatically. AI helps to understand complex rules, make the right decisions and logically assemble all the appropriate parts, much like a digital product expert. Knowledge-based methods are used: the software knows the properties and relationships of individual components and automatically checks what fits together. This avoids incorrect combinations and speeds up the entire sales process. CREALIS® does not use AI in the form of learning systems such as ChatGPT, but as an intelligent, rule-based expert system tailored precisely to your product world.
Use Cases & Benefits
By configuring only technologically correct, feasible products. This means that even non-experts (without product knowledge) can quickly create accurate quotations.
Yes, CPQ software is particularly well suited for technical products with many dependencies. It helps to manage the complexity of product configuration, price calculation and quotation creation for highly varied and technically sophisticated products.
↗️ From standard to customised: we have CPQ solutions for every production strategy
For over 30 years, we have been working with renowned customers such as Viessmann, Porsche and Zeiss, who successfully use CPQ software from ORISA. In our ↗️ reference section, you can learn more about successful customer projects, from the initial idea to implementation.
Support & Consulting & Collaboration
Yes, here you can learn about the functions and advantages of CPQ software, from product configuration and price display to quotation creation. Experience CREALIS® CPQ and the CREALIS® 3D product configurator in live presentations and configure your own individual product with the forklift truck product configurator demo.
↗️ For a live demo, please contact us by using the contact form.
Yes. We offer you a non-binding and free initial consultation. In a joint discussion, we clarify your requirements, identify suitable solutions and give you an initial insight into our CPQ software CREALIS® or customised software solutions.
A typical CPQ project proceeds in several steps: First, the system is set up and your team is trained. Then, the first joint model is created, which is integrated into your system landscape via interfaces in the next step. This is followed by optimisation and fine-tuning before we test the solution extensively and finally go live together.
↗️ You can find examples of successful projects in our references.
Yes. Before starting a project, we offer requirement workshops. Together with your team, we analyse requirements, processes and goals. This provides a clear picture for implementation and a customised CPQ solution.
We offer comprehensive support throughout all phases of your CPQ project. From concept development and specification creation to ongoing software maintenance.
Our service team is available almost daily for service tickets.
↗️ Learn more about the ongoing support of the CPQ solution
Safety & Data Protection
Yes, ORISA Software GmbH is certified according to DIN EN ISO 9001:2015 for software development and distribution and according to ISO/IEC 27001:2022 for information security. Our configuration software CREALIS® has also been certified by the German Federal Association of IT SMEs (BITMi) with the seals of approval ‘Software made in Germany’ and ‘Software hosted in Germany’.
The protection of your data is our top priority. CREALIS® meets all GDPR requirements and is operated in accordance with modern security standards.
Detailed information can be found in our ↗️ privacy policy.
Your product and price data is reliably protected in CREALIS®. It is hosted either in our secure maintenance application, at your premises or in your own system landscape, and is accessed exclusively via protected interfaces. Access is role-based and requires various logins.
On request, we support modern security standards such as single sign-on (SSO) and the integration of Azure Active Directory. This ensures that only authorised users have access to confidential information.
↗️ Please feel free to contact us to learn more about the security of our software.